From 1 July 2026, you'll notice something new when you start working with us: we'll be asking for some identity documents and a few extra details about your property transaction before we get underway.
Real Estate Agents and many other professional service providers across Australia must comply with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) rules. In practice, that means we're required to verify who we're working with, understand the purpose of each transaction, and keep clear records before we can proceed.
Criminals use legitimate businesses like ours to move and hide illegal money, for example: funds tied to drug trafficking, human exploitation, terrorism and large-scale fraud. Simple, consistent checks like these make it much harder for that money to find a way through, which protects you, our industry, and the wider community.
What it looks like in practice
We've kept the process as simple as we can:
- We'll ask for some basic ID and a few relevant documents.
- We verify everything securely through approved systems (FirstAML)
- If anything's missing, we'll let you know straight away.
- We finalise our risk assessment and complete the checks.
- Once that's done, we get started on your property transaction.
Most clients are through it quickly once documents are provided.
Your information stays protected
We treat your data with the same care we'd want for our own. It's used solely for identity verification and compliance - never for marketing, and never sold or shared. Everything is stored securely, encrypted, and accessible only to authorised staff, in line with Australian privacy law, our confidentiality obligations and AML/CTF regulations. You can read more in our Privacy Policy.
Questions?
Reach out to Kate Edson, Group General Manager, at katee@ch.com.au
Or read more about our approach to Anti-Money Laundering here.
