Urgent Repairs

It is important you contact your correct office, if unsure this can be found on your lease under agents’ details.

For repairs through CobdenHayson Annandale – click here 

For repairs through CobdenHayson Balmain – click here

For repairs through CobdenHayson Drummoyne – click here 

For repairs through CobdenHayson Lane Cove – click here 

For repairs through CobdenHayson Marrickville – click here 

Below is the definition of urgent repair as per your residential tenancy agreement

These tradespeople are to be called ONLY in a situation where an urgent repair is required outside our office trading hours.

PLEASE NOTE: If the repair you requested is not deemed as an “Urgent repair”, you could be liable for the cost of repair under the terms of your lease. The below excerpt defines what an urgent repair is, as per your Residential Tenancy Agreement.

Clause 19

19. The landlord agrees to pay the tenant, within 14 days after receiving written notice from the tenant, any reasonable costs (not exceeding $1,000) that the tenant has incurred for making urgent repairs to the residential premises (of the type set out below) so long as:

19.1 The damage was not caused as a result of a breach of this agreement by the tenant, and

19.2 The tenant gives or makes a reasonable attempt to give the landlord notice of the damage, and

19.3 The tenant gives the landlord a reasonable opportunity to make the repairs, and

19.4 The tenant makes a reasonable attempt to have any appropriate tradesperson named in this agreement make the repairs, and

19.5 The repairs are carried out, where appropriate, by licensed or properly qualified persons, and

19.6 The tenant, as soon as possible, gives or tries to give the landlord written details of the repairs, including the cost and the receipts for anything the tenant pays for. Note: The type of repairs that are “urgent repairs” are defined in the Residential Tenancies Act 2010 and are defined as follows:

  1. A burst water service,
  2. An appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is wasted,
  3. A blocked or broken lavatory system,
  4. A serious roof leak,
  5. A gas leak,
  6. A dangerous electrical fault,
  7. Flooding or serious flood damage,
  8. Serious storm or fire damage,
  9. A burst hot water service
  10. A failure or breakdown of the gas, electricity or water supply to the premises,
  11. A failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering,

Any fault or damage that causes the premises to be unsafe or insecure.

In case of an emergency, please contact an emergency tradesperson from the below list, then advise your Property Manager in writing via an email.