The Managing Director of Best Practice, Robert Bevan OAM said: "Accreditation is only granted to an agency which has a written Guarantee of Service and complies with top 10% levels of performance in four client focused categories:

1. Customer Service

2. Standards of Professional Conduct & Ethical Behaviour

3. Employee Training and Support

4. Business Management"

Cobden & Hayson played host to the Best Practice Australia & New Zealand Delegation Tour earlier this year as part of its showcase of the best performing real estate offices in Australia.